Accessibility statement

We know some parts of this website are not fully accessible:

• Some ARIA controls don't have an accessible label or a valid role
• Some form inputs do not have descriptive label values
• ARIA-Hidden=true is incorrectly used on some focusable content
• The ‘Main’ landmark on the cart webpage is contained within another landmark

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@rmg.co.uk

Please visit our Facilities and access page for details on planning an accessible visit to the Cutty Sark, National Maritime Museum, Queen’s House or Royal Observatory Greenwich. Visitors can also contact RMGEnquiries@rmg.co.uk with specific questions.

Find out how to contact us on our Contact us page.

Royal Museums Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

• 1.1.1 Non-Text Content – Alternative Text Not Present For Imagery (a logo in the donation form)
• 4.1.2 Name, Role, Value – ARIA Control Has No Label (YouTube videos)
• 1.3.1 Info and Relationships – ARIA-Controls Must Confirm To Valid Values (email newsletter form)
• 1.3.1 Info and Relationships – Main Landmark Is Contained Within Another Landmark (Shopify theme cart page)
• 4.1.2 Name, Role, Value – Clickable Controls Should be Keyboard Accessible (YouTube videos)

Disproportionate burden

Third-party content

Some of the embedded content on our pages is provided by third parties. We are unable to influence or change this content. This includes:

• Email newsletter sign up forms
• Donation forms
• YouTube videos

Some content is designed by Shopify or the theme developer and we have limited control over the accessibility settings. This includes:

• Cart page
• Checkout and confirmation pages
• User account pages

Content that’s not within the scope of the accessibility regulations

• No content has been identified as out of scope.

Accessibility testing was conducted in December 2024 accordance with WCAG 2.2 Level AA standards. An automated accessibility scan was conducted by a specialist company on on behalf of Royal Museums Greenwich. A rescan was conducted in January 2025.

The Royal Museums Greenwich shop is a Shopify site. We upgraded to a Shopify 2.0 theme in November 2024. Accessibility testing and fixing was conducted during the upgrade. A full site scan test was conducted in December 2024.

The issues raised in this scan were addressed in early 2025.

Any outstanding issues are caused by:

• Features created by the theme developer or our development agency
• Shopify apps or third-party apps
• Embedded content provided by third-parties

Where possible, we will work with these providers to fix the issues, or we will look for alternative providers.

The site is tested using WAVE's browser extension every six months, or sooner if changes are made to the website.

This statement was prepared on 22 September 2020. It was last updated on 10 March 2025.